foxwoodsfiend.com

I don’t know how you people with jobs manage to find time to run errands and take care of anything involving customer service. 2 days ago I waited in line for an hour at the post office to pick up a package that they didn’t have, so I had to come back the next day. When I waited in line for another hour, the package full of stuff I left at home when I moved to NYC had everything but my electric toothbrush, which was about the only thing I actually needed. So that was a failure, but at least have all my CDs which I have no use for and nowhere to put them.

Then a week ago I ordered replacement cables and a replacement power cord for my 30″ monitor because I lost them. When I got the parts, the power cord was missing the half that connects to my monitor, so I called Dell. I got sent from Spare Parts to Technical Support to Sales to Customer Service and after two hours I was setting up a return to get the whole cord when I got disconnected. Next day I call and after a long time am told that I can’t actually return it (even though I spent 2 hours being told otherwise) because I only paid for the cord, and need to also purchase the a/c adapter. Apparently when you order a power cord nobody at Dell bothers mentioning to you that you’re not buying the whole cord. So I get transferred to sales and try buying the adapter but he guy says he’s going to call the warehouse to see if it’s in stock and call me back, never hear back. I really think from now on every time I call customer service anywhere I’m going to start off by asking for a name so that eventually when I snap and scream at a manager I can tell him exactly who’s to blame for my rage before he does absolutely nothing about it.

Today I call again, for the fourth time about this stupid cord, it’s not in stock, and they’ll call me when it is. I’m sure this is going to end up in me calling back in a week when I’ve heard nothing back from them.

So now my monitor’s still not working, I don’t have an electric toothbrush, I’ve wasted hours of my time, and I’m only up 10k for my two hour morning session. So life tilted.